FAQ

Installation Problem under Windows 2008 Server 64 Bit

If you are using Windows Server 2008 you will need to manually install the comdlg32.ocx library file. Email us for details regarding how to copy the comdlg32.ocx file and manually register it using regsvr32.exe.

Error: Could not find database to open 'C:\Program Files\LinkageWiz 5.1\LWOutputTemplate.mdl' '

This problem is related to Windows-based permissions.

Recommended actions:

1. Request that your IT help desk provide you with Administrator or Power User access and then reinstall LinkageWiz.

2. If this is not possible, then organize for someone with Administrator or Power User privileges to install the LinkageWizSetup.exe file in Administrator Mode.

In Windows XP right-click the LinkageWizSetup.exe file and choose the "Run As" menu option:

In Windows Vista right-click the LinkageWizSetup.exe file and choose the Run as Administrator menu item.

3. If you are still having problems then please reinstall LinkageWiz into the C:\LinkageWiz 5.1 folder instead of the Program Files\LinkageWiz 5.1 folder. This should fix the problem on almost all PCs.

Error: Table 'tblSettings' already exists

This problem may occur when running LinkageWiz 5.0 or earlier Windows Vista or occasionally under Windows XP. The problem is fixed running the LinkageWiz Vista update, which can be downloaded from http://www.linkagewiz.com/Update_Lw0080_Vista.zip .

Installation Problem under Windows XP

If you experience any of the following problems under Windows XP then you may need to download an updated library file for COMDLG32.OCX:

"Run time error 339. Component COMDLG32.OCX or one of its dependencies not correctly registered a file is missing or invalid"

COMDLG32.OCX Update

Installation Problem under Windows NT

If you are using Windows NT, you will need to download and install the following patches before LinkageWiz will function correctly:

Jet 4.0 Service Pack 3

Jet 4.0 Service Pack 6

Installation Problem for some French Users

If you are receiving a message similar to "Could not find installable ISAM"  you should download and install the following update from Microsoft:

http://www.microsoft.com/downloads/details.aspx?familyid=9ef9bf70-dfe1-42a1-a4c8-39718c7e381d&displaylang=fr 

Then use the Windows - Search - For files and folders... function to search for the file named  VB6FR.DLL.

Copy the VB6FR.DLLfile into the Windows directory to complete the fix.

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